PATIENT POLICY

Cancellation:

In an effort to remain timely with our patient flow and allow for optimal client access, we have implemented the following cancellation policy:

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill the appointment time, a client on our waiting list misses the opportunity to receive services they need. We kindly ask you to notify our office at least 48 hours prior to your appointment.

We know emergencies, sickness, and weather-related events can occur. In such cases, please notify us as soon as possible, and we will determine if a cancellation fee will be charged at time.

Late Arrival:

We suggest arriving 5-10 minutes prior to your appointment time to allow time to complete paperwork or answer questions about your service you may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if that ever occurs, so we can do our best to accommodate you.

Refund Policy:

At Hawaii Facial Plastic Surgery we work with each client to discuss treatment objectives and review likely outcomes, benefits and risks associated with each treatment. We offer individual treatment as well as significantly discounted treatment package options so each client may choose the approach that is best suited for their needs and budget.Once services are purchased they will not be refunded, however, to ensure our clients always receive the greatest experience at Hawaii Facial Plastic Surgery, unused service values (cash equivalent for the remaining amount of a treatment package) can be applied to any other service at Hawaii Facial Plastic Surgery.

For Skin Care Products, all sales are final, however, should you have a skin reaction to one of the products, it can be returned for a full refund within 7 days of purchase.

All injectable treatment sales (such as, but not limited to Botox, dermal fillers, laser treatments, facials, lash services, or chemical peels) are final; refunds or credits cannot be offered once treatment is completed.

We will be honest in all our dealings with you. Aesthetics is not an exact science and how you may respond to a given treatment will vary from person to person. It is virtually impossible to predict results and therefore payments made for services are for treatments to be performed — not for a specific result. However, we always strive to achieve the absolute best result that we can for you. Thank you for allowing us to serve you!

Scheduling your appointment is your acceptance of these policies.